Refund policy

**Return and Refund Policy**

Welcome to Freaky Turtle Ltd, the company behind Feral Threads! We're dedicated to providing you with exceptional products and a delightful shopping experience. To ensure clarity on how we handle returns and refunds, please read our policy carefully.

**Refunds for Mislabelled or Damaged Products:**

We take pride in delivering products that meet our high-quality standards. If you receive a mislabelled or damaged product, we're here to make it right. Follow these steps:

1. Email us at support@feralthreads.store with the subject line "Damage Refund Request."
2. Include clear images of the damage, your name, and your order number in your email.
3. We'll promptly review your request, and if it meets our criteria, we'll process your refund.

**Refunds Will Not Be Given for Incorrect Sizing:**

We provide detailed sizing information on our product pages to help you make an informed choice. Refunds won't be issued for sizing-related issues, as this information is readily available. Please refer to our sizing charts before making your purchase.

**Lost in Transit:**

In the unlikely event of a delivery being lost in transit, we're here to assist you. Here's what to do:

1. First, check the tracking information with the delivery carrier to track your package's progress.
2. Ensure the delivery address on your order is accurate. If it's incorrect, contact us at support@feralthreads.store to update your delivery information.
3. If, after following these steps, you believe your delivery is lost in transit, email us with the subject line "Lost in Transit."
4. We'll investigate the issue, and if we can't locate and re-ship your order to your satisfaction, a full refund will be issued promptly.

We aim to make your shopping experience with Feral Threads as smooth as possible. If you have questions or need assistance with your order, don't hesitate to contact us at support@feralthreads.store. Our dedicated customer support team is ready to assist you.

Thank you for choosing Feral Threads, a brand by Freaky Turtle Ltd. Your satisfaction is our priority.